Course Description
The front office is often the first point of interaction between customers and the organization. Customers at hotels, restaurants, hospitals, or customers looking for customer service, advisory services are greeted primarily by the front office staff. Employees engaged in integrating sales are also a part of the front office.
The front office is the customer-facing department of any organisation and is often responsible for making or breaking the reputation of a business as their operations are visible to the customers and they have direct contact with the customers. It would be apt to call them the revenue generating division of any firm.
A well organized, aptly informed front office personnel with strong communication skills are required to efficiently deal with the customers coming in to make inquiries or purchases. Often the response of the front office decides if the customer wants to move ahead and do business with the company.
Explore Our Courses Bellow
This Certificate Course in Front Office Management aims to achieve the following objectives:
- Enable the organization to “put their best face forward” and ensure consistent customer service excellence on part of the front office
- Motivate front office professionals to do their best while performing the duties with customized training
- Inculcate organization, administrative and clerical skills within the participants
- Ensure those front office professionals are instilled with extremely useful problem solving and communication skills
- Highlight importance of front office management in different industries
- Teach handling of monetary transactions at the front office
- Explore the range of job roles engaged in front office management
- Ensure systematized office operations along with smooth coordination with back office operations
Direct Enrty Requirements: Certificate of Secondary Education with at least 4 passes exclude religion subjects.
Please ensure that “ALL PAYMENTS” due for the university are paid through the bank for safety and convenience.
BANK DETAILS
Bank Name: CRDB Bank PLC
Account Number: CRDB Bank PLC
Account Name: ZCC
MODE OF PAYMENT:
1. Direct Payment: This is payment made by directly depositing all fees straight into our bank account through any CRDB Bank near you. Please return the Bank Slip to the College Account Office after making a deposit. It will be used as proof of payment.
2. Mobile Payment: This is payment made to the College CRDB Bank account through mobile money services, be it M-Pesa, Tigo Pesa or Airtel Money. Please DO NOT DELETE the completion message after the transaction completes for it is to be used as proof of payment at the College Account Offices
Instructions
Eligible students are required to complete the Student Instalment Payment Note enrolment process on line. The enrolment period opens when registration begins and ends the second Friday of a term.
- A payment of 1/3 of their total charges is required on line (electronic check or bank/credit card) to complete the enrolment process in the payment plan.
- The remaining balance of tuition is to be paid in two instalments by the required payment dates.
Email notifications are sent to the email address on file before each instalment payment date. Students need to keep their email address current with ZCC.